Review by Pam C on 7/21/20. Posted via TripAdvisor. Rated 5 out of 5.

My husband and thoroughly enjoyed staying at the lovely Sandwich Inn. The room was very clean and the Cape Cod decorations were so cute. Our room had a balcony with chairs where we enjoyed the view of the serene surroundings. The bed was comfy and we slept very well. The rooms have a mini fridge and microwave, which is a nice touch. We would highly recommend staying here.

Review by Disappointed on 7/20/20. Posted via Expedia. Rated 2 out of 5.

Very disappointed in the cleanliness of the room. Although it appeared clean when we arrived, we found food in the refrigerator, the tray on the top of the fridge was not cleaned, the coffee pot was not emptied, the top sheets and blankets were not in the bureau drawer as noted in instructions and the drawers were not clean. When we left, we noticed that the cleaning staff were not wearing gloves. I responded directly to the review request from the Inn over a week ago to give them an opportunity to respond but did not get a reply back. Very disappointing in this difficult time.

Review by Beth on 7/20/20. Posted via Hotel Survey. Rated 7 out of 10.

ADDITIONAL FEEDBACK:

The internet was awful. Actually unacceptable. I was unable to do any work at all

During covid it would be helpful for rooms to be equipped with several large trash receptacles and bags as well as a swifter so floor can be swept. Mine was dirty

My room could also have benefited from a check on the dehumidifier before I got there. The bathroom and towels in particular were musty

OTHER SUGGESTIONS:

Good internet, more attention to cleaning and my room also came with nothing really approaching a full kitchen. 2 small burners no oven 1/2 fridge and no toaster or coffee maker?…..

Review by Shaela on 7/19/20. Posted via Hotel Survey. Rated 0 out of 10.

ADDITIONAL FEEDBACK:

Good morning. I hope wanted to take time to share some of my experiences at the Sandwich Inn and Suites as I have been a customer who has stayed on multiple occasions as the Kittery location and loved it which had essentially informed my decision to come down to your Sandwich location at this time.

As noted above, I had booked myself some time off at your location based off my positive experiences in Kittery. I have told many people about your Inn over over the years. I was scheduled to be in Sandwich Sunday 7/12-Friday 7/17. I have been an essential worker during the pandemic and this has been my first time off since then also my birthday was 7/16 so I was treating myself. I’m noting this because it was not ideal for me to check out early.

On 7/12 when I arrived to room 3, there was black hair in the shower and empty used packets of regular instant coffee on the coffee tray. I could smell the cleaner when I had walked in tried to brush it off and just asked for more regular coffee. When I woke the next morning to make coffee and use the individualized sugar /stir coffee accessory packets; those too were opened and half used. It was clear that the coffee station in the room had not been cleaned. The girl at the front desk was very kind and apologetic and switched my room. To room 5.

On Wednesday I noticed big bites on my body. There were 7 of them on my back; three in a straight line: two next to each of them in the line; and then two others in another small cluster. I also found a bug on the armchair In my room. I took pictures of you are interested in seeing. The way the bugs bit my back in paths and clusters are consistent with bedbug bites and this bug also was observed to be consistent with a bed bug. I called the front desk and again the girl working the front desk was very kind. She stated I could check out early and she would put a note into the manager.

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Review by kathy70uzbuv7eqq2020 on 7/14/20. Posted via TripAdvisor. Rated 1 out of 5.

The positives: quinoa breakfast bowl and cute decor.

The negatives: Finding a large stain on the inside of the duvet cover the first morning was very disturbing. Finding short hairs all over the bathroom floor the first morning was ridiculous. The phone didn’t work, there was hair inside the drawers, and the coffee maker was dirty.

As an airbnb host for 6 years with stellar reviews, I know these things are unacceptable. I alerted you first thing and your responses were, “that’s not possible”. You phoned me and accused me of having a dog, taking photos of the hair, and again asserting my dog made the mess. I assured you I don’t have a dog, nor would I travel with one. This unprofessionalism is unacceptable. I know the pandemic must be stressful for you, but making false accusations can ruin someone’s vacation. You did rectify the situation and in light of it being the 4th of July we had no other choice but to stay.

Review by Diane on 7/14/20. Posted via Hotel Survey. Rated 7 out of 10.

ADDITIONAL FEEDBACK:

The location is great. It would be nice to have access to a clean pool. I do have to let you know the room #17 should have been cleaned better. The floor had dirt under my feet and the toilet was rimmed inside with the black ring. This was concerning because it means bleach was not used in that toilet and with COVID bleach should be used. we had obtain some cleaning solution from the maid but it was not bleach so the toilet bothered me. Also, behind the end table huge dust webs . I do like the inn and would like to stay there again, but cleaning needs to be improved greatly.

OTHER SUGGESTIONS:

See prior