ADDITIONAL FEEDBACK:
Good morning. I hope wanted to take time to share some of my experiences at the Sandwich Inn and Suites as I have been a customer who has stayed on multiple occasions as the Kittery location and loved it which had essentially informed my decision to come down to your Sandwich location at this time.
As noted above, I had booked myself some time off at your location based off my positive experiences in Kittery. I have told many people about your Inn over over the years. I was scheduled to be in Sandwich Sunday 7/12-Friday 7/17. I have been an essential worker during the pandemic and this has been my first time off since then also my birthday was 7/16 so I was treating myself. Im noting this because it was not ideal for me to check out early.
On 7/12 when I arrived to room 3, there was black hair in the shower and empty used packets of regular instant coffee on the coffee tray. I could smell the cleaner when I had walked in tried to brush it off and just asked for more regular coffee. When I woke the next morning to make coffee and use the individualized sugar /stir coffee accessory packets; those too were opened and half used. It was clear that the coffee station in the room had not been cleaned. The girl at the front desk was very kind and apologetic and switched my room. To room 5.
On Wednesday I noticed big bites on my body. There were 7 of them on my back; three in a straight line: two next to each of them in the line; and then two others in another small cluster. I also found a bug on the armchair In my room. I took pictures of you are interested in seeing. The way the bugs bit my back in paths and clusters are consistent with bedbug bites and this bug also was observed to be consistent with a bed bug. I called the front desk and again the girl working the front desk was very kind. She stated I could check out early and she would put a note into the manager.
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