ADDITIONAL FEEDBACK:
The place is very clean, safe environment very quiet area
OTHER SUGGESTIONS:
Not at this time
ADDITIONAL FEEDBACK:
The place is very clean, safe environment very quiet area
OTHER SUGGESTIONS:
Not at this time
ADDITIONAL FEEDBACK:
Have stayed here a number of times. Excellent system. Very enjoyable stay.
OTHER SUGGESTIONS:
Keep up the good work…phone in room didn’t work…but didn’t need it
POSITIVE:
The area is very quiet I will definitely coming back
NEGATIVE:
For myself I like everything
Quiet, comfortable and in a central location. The pool was not open which would have made our stay much better but overall it’s one of my favorite places to stay. We were in a kitchenette which included a full size refrigerator, stove and dishwasher.
ADDITIONAL FEEDBACK:
Overall I like this place but it was under new ownership and the pool was not open, that took my amenities rating down. The room was clean and beds are very comfortable. Small cleaning details should be given more attention, like the bathroom fan looked like it had never been dusted. I still recommend this place and will return.
OTHER SUGGESTIONS:
Open the pool!
ADDITIONAL FEEDBACK:
Everything was great! The service was excellent and everyone was very helpful.
OTHER SUGGESTIONS:
My only suggestion would be to upgrade the double bed rooms to queen beds. It seems as if the rooms have plenty space for that and it would be much nicer!
ADDITIONAL FEEDBACK:
You’ve done a great job! Be back soon!
OTHER SUGGESTIONS:
Not at the moment
ADDITIONAL FEEDBACK:
Loved this place. Nicely renovated, comfortable room. Thank you!!
OTHER SUGGESTIONS:
No
ADDITIONAL FEEDBACK:
Previous stay was much better breakfast and overall grounds appearance.
OTHER SUGGESTIONS:
Outdoor space and pool not ready for enjoyment
ADDITIONAL FEEDBACK:
I’m glad that you keep your hotel clean, but we could not sit anywhere but the bed for our first 24 hours because all the chairs had been cleaned and were wet. We were not informed of this. The pool was closed and our room was not cleaned / refreshed; perhaps this is due to COVID, but COVID is over and there was no mention of these dis-services on your website when booking.
OTHER SUGGESTIONS:
Communicate what we should expect on the website: wet chairs, closed pool, no room cleaning.
ADDITIONAL FEEDBACK:
Such a spectacular experience. The most gorgeous property, extremely comfortable, in a good location not a far reach from all the sights to see in the Cape. Had a spectacular time and struggled to get out of the room some days because it was so cozy and relaxing! Very pleased! Thank you!
OTHER SUGGESTIONS:
More access to towels and shampoo
ADDITIONAL FEEDBACK:
Found a used condom on the side of the night stand. Wife and I are here on a baby moon and she’s on pelvic rest so definitely not from us. Neighbors were talking outside on the porch at 1am that woke my wife and I up and then came inside their room and were having loud sex for the next 10 minutes.
The bed was terribly uncomfortable and the pool was closed. If you want more details please feel free to give me a call or email me. Stayed from Friday the 25- Sunday the 27. John Ton
OTHER SUGGESTIONS:
Beds and cleanliness
This is the cutest little spot I’ve ever been to! The continental breakfast was perfect, the room was gorgeous, and the whole grounds were beautifully kept and extremely cute. Very cozy, good price, and extremely worth every penny. So pleased with my stay. Highly recommend!!!!
ADDITIONAL FEEDBACK:
We had a great time here and will definitely be back. The location was perfect and the price was even better for what you get. Our only complaint was we didn’t stay longer!
OTHER SUGGESTIONS:
Breakfast room got a little crowded and we weren’t allowed to take the plates back to our room, so having to-go containers (or more seating) would be a recommendation
ADDITIONAL FEEDBACK:
The deck area had not been cleaned from the previous visitors with dirty cups, dirty coffee cups on the deck where the chairs are. Told the office, girl said she would have someone take care of it so we could sit outside but it never happened.
ADDITIONAL FEEDBACK:
Had to choose N/A for food and beverage score because we never made it to breakfast. Ending the breakfast at 9:30 is far too early for people on vacation, which I would think would be the majority of your guests.
OTHER SUGGESTIONS:
Having the breakfast end a little later would be helpful. Also, the rate for a room that is underneath other rooms is a bit too high considering the amount of noise from rooms above that has to be experienced.
ADDITIONAL FEEDBACK:
We are elderly, 92 and 84 and found it difficult to navigate your grounds. Nothing for handicap
We really enjoyed our time here! The staff was always very friendly and helpful.
I booked this hotel and had the wrong date so I needed to cancel it… My reservation was months out and i JUST booked it.
I called the hotel and was told by a lady named Donna that she wasn’t able to cancel my reservation because it was booked through a third party.
She told me to google booking.com and call them to cancel it.
I did and they asked me for a confirmation number which I never recieved, I only had a Reference number that the hotel sent me.
Anything Confirming where I was staying was sent by the hotel.
I called back and was told by the same woman, Donna, that there was nothing she could do.
I spent hours trying to figure out how to do this, got so fed up, finally called back and someone else answered the phone and was able to cancel it instantly.
Thank you for wasting my day.
ADDITIONAL FEEDBACK:
Everything was great - I hate these surveys. You can’t buy a banana without the produce guy in the supermarket wanting to know how you enjoyed the experience.