ADDITIONAL FEEDBACK:
Really liked staying at this hotel for my work. All convenient to both work and restaurants
ADDITIONAL FEEDBACK:
Really liked staying at this hotel for my work. All convenient to both work and restaurants
ADDITIONAL FEEDBACK:
We missed breakfast. The receptionist on staff at the time was on the phone, but she was not super friendly and did not take the time to see if she could help us. No other complaints.
ADDITIONAL FEEDBACK:
Options were somewhat limited due to COVID, but we appreciated having breakfast available
OTHER SUGGESTIONS:
The location was great, and our room was clean and comfortable.
ADDITIONAL FEEDBACK:
There was an issue with my booking (from my travel agency, not on the side of Sandwich Inn and Suites) and the staff was extremely helpful in getting the issue figured out and a room booked
We live in Vermont and decided we had to get away - somewhere - for the first time since Christmas 2019. Cape Cod is about a 4 1/2 drive for us and we thought it would be good first attempt at travelling normalcy. Found this place online, looked cute and the price was very right. We booked for 3 nights mid-week.
If memory serves there are 33 rooms spread throughout seven small buildings. The grounds are very pretty and very well-kept. We took a room with a king bed in a building that had 3 units total. Very comfy bed, excellent TV with plenty of channels, small fridge, microwave (which a lot of properties don’t have any more for some reason), good-sized room. Modern heat/AC unit, a fan mounted on the wall aimed at the bed (what a good idea!). Parking right at or very near your door. Pretty good breakfast (I think it’s even better without the COVID situation). All cold stuff, cereals, etc. except for the breakfast sandwiches which you can heat up in their or your own microwave. Friendly desk folks.
A couple of small minuses: no room refresh for the 3 days we were there (I think this is only until COVID is gone), not even emptying garbage pails, which I guess you can do yourself. Most units have chairs outside to sit on the porch - ours did not. Pool was not open and didn’t look like it would be any time soon, which may matter to some folks.
All in all we would definitely stay there again.
ADDITIONAL FEEDBACK:
I thought that the hotel management handled all of the Covid19 concerns very well. The room was nice, simple, clean and I could open the windows, which in Covi19 times is crucial. It was perfect.
OTHER SUGGESTIONS:
None at this time.
ADDITIONAL FEEDBACK:
Only downside was the noise on the road staying in Suite 1.
ADDITIONAL FEEDBACK:
Enjoyed the time
ADDITIONAL FEEDBACK:
Very happy with our stay. We stay about twice a year to visit family there. We were in room 4 and loved we didnt have to climb stairs to our queen room and that we were close to office for morning coffee. We will be coming again July 2nd and hope to have this same room.
Have referred several family members to your place!
Thank you!
ADDITIONAL FEEDBACK:
For handicap you could use additional hand railing to make it more safe for people who have some walking disabilities. Handles on door entrance to get into office especially difficult for some one to get into the office. Had hard time I use a walker and cane.
OTHER SUGGESTIONS:
Easier for handicap to get in the office to check in. Could not use breakfast not able to do the walk and stairs without another railing to hold onto. Step up to office nothing to hold on not to-step inside the doorway to office.
ADDITIONAL FEEDBACK:
Beautiful, inviting, comfortable, spacious room with a great kitchen, excellent customer service. Thank you for an excellent stay
OTHER SUGGESTIONS:
Not at this time.
POSITIVE:
Clean, attractive room with good amenities. Property is very well kept. Nice continental breakfast. Excellent location.
NEGATIVE:
It was difficult to adjust temperature to a comfortable range and the duvet cover was too warm. Lack of a sheet made a comfortable night’s sleep challenging.
POSITIVE:
Spacious, comfortable, cozy, clean, with full kitchen, beautiful property grounds and excellent customer service, 1 hour away ( local route) from cape cod National shore.
OTHER SUGGESTIONS:
better breakfat
Great Location, Wonderful close restaurant English Ale House?, Great Sandwich Boardwalk nearby.
No response from management after pointing out broken security system, deadbolt and chain lock both broken and non- functional in One room.
ADDITIONAL FEEDBACK:
We arrived bet. 2-3 by 5pm lights and tv flickering , called office ,45 mins later called again ,could not watch tv as after pf took 5 min to reboot by then power out again. Male came to fix, we had dinner reservations so left, called at 8:30 to see if we would need to change room , didnt know , still working on it. Unsettling eve, were fixed when arrived back after 9 . Next day no trash removal, no clean towels ,understand about beds but trash, wear gloves and mask. Pf unavoidable but apology would have been nice.
OTHER SUGGESTIONS:
We would have appreciated being trashed out , dirty towels on floor removed and an explanation of pf , panel prblem whatever. Little choice at bkft but understand covid a problem ,however room was not suppled with 2 cups,f . Or 2 plastic glasses ,only one ,leads me to believe was not restocked between clients. Scatter rug on floor was not a non skid , we didnt use but could lead to falls.
ADDITIONAL FEEDBACK:
This is a beautiful property no doubt about it. My scores reflect a couple of things.
1. There was only decaf coffee available in the room and no diet sweetener at the coffee station. Being a coffee-loving diabetic it was disappointing.
2. I stayed in a basement room with a kitchenette which was barely stocked. There were only a couple of drinking glasses, no wine glasses. The eating utensils were minimal and some were just washed plastic. The dish soap was small and partially filled. I did not mind the size but would have appreciated a new unused one. I had to seek out paper towels.
There is nothing to strain and dry dishes or dishcloths
3.The cost I was quoted on your website was not what I was charged. It was about $40 more. I did ask about it and was told well every night is a different price that’s why….blah blah. I understand that each night has a different cost however, both night quotes were about $20 less than what I was Charged, I gave up.
Overall it was a pleasant experience. I did want to express my issues so that you would be aware of them .
Regards,
Kathleen Morel
OTHER SUGGESTIONS:
I have already expressed them.
ADDITIONAL FEEDBACK:
Wonderful location, great stay!
ADDITIONAL FEEDBACK:
My TV did not work properly, other then that all was great. Have stayed many times.
OTHER SUGGESTIONS:
Cereal that is not loaded with sugar for diabetics