Review by Scott on 1/6/21. Posted via Booking.com. Rated 7 out of 10.

POSITIVE:

très mignon; chambre propre et grande. Idem pour la salle de bain.

NEGATIVE:

déçue par l’emplacement géographique, loin de tout. Il faut une voiture absolument et ne pas avoir peur de faire de la route pour découvrir les alentours.

MACHINE TRANSLATED:

POSITIVE:

very cute; clean and large room. Ditto for the bathroom.

NEGATIVE:

disappointed with the geographical location, far from everything. You absolutely need a car and don’t be afraid to drive to explore the surroundings.

Review by Jackie on 1/4/21. Posted via Hotel Survey. Rated 10 out of 10.

ADDITIONAL FEEDBACK:

Happy New Year All 2021 ~ this was my first stay with Sandwich Inn and Suites and I was thrilled. Very satisfied with every part of my lodging experience. The check in was very easy, friendly and was ready for me when I arrived. The room was exceptionally clean, everything in order, neat, it had a good happy vibe to it. The beds were comfortable, the room temperature was lovely. I really liked that there was a back porch area to sit. Very impressed and I most definitely will return and tell others to do the same. I didn’t have breakfast as I had prior plans but next time, I definitely will. Excellent Job Sandwich Inn and Suites. Jackie Gauthier

OTHER SUGGESTIONS:

Everything was great. Thank you!

Review by Sc on 12/24/20. Posted via Booking.com. Rated 9 out of 10.

POSITIVE:

Such great Covid-19 precautions! Check-in, breakfast and check-out were all completely without human contact. The room was spotlessly clean and it was cozy too.

NEGATIVE:

Everything was perfect. If I had to say one thing, I would recommend to only use yellow lighting in the rooms (currently it is a mix of white and yellow lights), as white lights make a room feel sterile and cold and yellow light is more cozy and warm. (Like I said, actually did not have anything real at all that I did not like.)

Review by Asia on 12/21/20. Posted via Hotel Survey. Rated 5 out of 10.

ADDITIONAL FEEDBACK:

I came around 8pm at night, it was pretty dark so I missed where it said office, I called the office that states open until 10pm but had to call another number to reach someone. The girl I spoke to seemed bothered to have to direct me to where I had to go. The room had several random pieces of hair on the bed and in the bathroom. The TV kept cutting out so we couldn’t watch the movie that was on. It was a cute room. It appeared* clean. Free parking was nice. Just fine for a one night stay.

OTHER SUGGESTIONS:

Just better customer service when someone is attempting to check in. That was my biggest turn off from my stay. And fix the wifi I guess.

Review by Daniel on 12/20/20. Posted via Hotel Survey. Rated 4 out of 10.

ADDITIONAL FEEDBACK:

Before booking, we had let the management know that due to Covid complication risk, we needed to book a room that had been vacant for 24 hours. We were told this would not be a problem because bookings were so slow - that there were many vacancies. After we checked into our assigned room, we had the feeling someone had just stayed there (cleanliness issues gave this away), so we contacted management for clarity. We were told that there was indeed an occupant who had left that morning and that there were no other suites that had been unoccupied for 24 hours. We explained we would have to leave under these circumstances and requested a full refund. The attendant said she would check with the owner. We were then informed of a suite with two double beds that had been unoccupied for 24 hours that we could have. So we moved to that suite. Although we appreciate that we were able to move to another room, this experience made us very uneasy. During this challenging and dangerous time, we believe that safety should be everyone’s first priority, and if a customer makes a request based on their safety needs, it should be treated with the utmost respect and importance. CDC Covid regulations of “three hour vacancy” mean nothing to us - we are in a profession that has made it clear that the aerosols that can linger in a room for 24 hours are the greatest danger at this time. If your hotel is not able to commit to accommodating such a request, you should be upfront with your clients.

OTHER SUGGESTIONS:

Honesty, 24 hour room buffer, better cleaning of dishes, etc, better stocking of kitchen dishes. We noted that our room was surrounded by vehicles with out-of-state license plates (two from Arkansas and one from CT). As we saw no written policy for quarantine for out of state travelers, this also made us concerned about the inn’s “safety awareness.”

Your suites with kitchens are attractive options for people who must travel at this time, however, without better safety protocols in place (including the 24hour buffer), it would be difficult to recommend your inn. Thank you.