Review by Claribel on 3/30/21. Posted via Hotel Survey. Rated 7 out of 10.

ADDITIONAL FEEDBACK:

When I first contacted the hotel stating that I was having lunch nearby and that I would be slightly late with check-in I was told that my room #25 was still not ready. I indicated that was fine and that I would be there after the check in time after I finish my lunch. When I got to the hotel I checked in through the window and I overheard someone say “ just give her room #32.” I found this surprising since I was told I was getting #25 but I did not raise any concerns. However, once I approached room #32 I was concerned it was far in the back end and from what I noticed the hotel was not packed with guests. I entered the room and a smell hit me and I looked around the room and noticed that it looked like it had been cleaned in months. I contacted the front desk and told them what I saw and that I would like a new room. I was given room #5. That room was a little better. However, there was still a smell. I wiped everything down and even swept the floors. It might be my OCD however, I did not feel the room was thoroughly cleaned well.

OTHER SUGGESTIONS:

Air out the rooms. The sheets smelled like chemicals and the bathroom needed to be wiped down again.