ADDITIONAL FEEDBACK:
The room was not as clean as it normally is, hair on the sheets, table and dresser surfaces not clean. The breakfast sandwich was inedible.
I blame it on Covid 19 and plan on staying again.
ADDITIONAL FEEDBACK:
The room was not as clean as it normally is, hair on the sheets, table and dresser surfaces not clean. The breakfast sandwich was inedible.
I blame it on Covid 19 and plan on staying again.
POSITIVE:
Very quiet place
NEGATIVE:
Small access road
OTHER SUGGESTIONS:
Asked for a quiet room as I have a terrible time with insomnia and sleeping in hotels. We got a room smack dab in middle of four other units. Asked for a quieter room and was told there weren’t any although the rooms st the topic the hill were empty.
ADDITIONAL FEEDBACK:
quiet place, wake up late for breakfast..no chance to see what it look…i don’t like instant coffee…went to donkin d. to buy coffee…no good..idea…the lady there was crampy and angry or weird…yelling to me..i was confused with the menu….no good face for a nice town…a costumer came out to ask me how i fell…in that moment i knew that there is still good people… thanks God i forgive soon…..also left a dollar tips…….beside, employee at the hotel were nice…….. overall sleep very well…The Town is very nice…too…
OTHER SUGGESTIONS:
LET SEE AFTER THIS PANDEMIC
ADDITIONAL FEEDBACK:
I felt you went the extra as far as cleaning and updating. I am extremely picky when it comes to a place being clean. So that alone is a compliment.
However, I do think some things can be improved. You provide a whole kitchen but there are not many pans. We had only 4 forks (3 of which looked like you should feed a toddler with they were so small). The spoons were the same, one big, one med. and 2 small toddler like spoons. Why not give people a full set of silverware so we don’t have to wash them after each meal or tea. I was also very surprised not to have a coffee maker when we had a full kitchen. My husband is a coffee drinker. So he was so disappointed to have instant coffee. He got coffee from the front office each morning but was also disappointed because the size of the coffee he got didn’t even fill a mug (he poured it into one to microwave because it was too cool). Why not provide a nice size travel mug of coffee so people can enjoy it. Better yet provide a small coffee pot (we’d have gladly supplied our own coffee for it). I also brought cinn. bread to be toasted but there was no toaster ): I used the broiler to toast it so it worked out but most wouldn’t think to do that. A toaster in a full kitchen is expected. If you guys beefed up that kitchen people would be so much happier. I like to bring all my food when we vacation. Then we save money eating out and get healthier options. I’m guessing that if others are renting a whole kitchen they expect to use it too.
I would come back to your place in a heartbeat and also recommend it. The people on the phone from the office were kind and attentive. It was clean and comfortable and we loved Sandwich! What a great kept secrete :)
Thank you so much for our stay, Kristin Lyons
OTHER SUGGESTIONS:
See other box before this.
ADDITIONAL FEEDBACK:
Last week I invite my friend Catarina Sanches.
ADDITIONAL FEEDBACK:
No breakfast which said there would be online, and we had 4 bags of trash in front of our door when we arrived at 8 pm
ADDITIONAL FEEDBACK:
My husband loves your breakfast sandwiches and the lemon poppyseed coffee cake was yummy. The service and cottage room was as delightful as always
OTHER SUGGESTIONS:
The reason we keep coming back to the Inn and Suites is because you have made our trips to the Cape so enjoyable and affordable
Happy Spring ! And I’ll see you in a month or so !
ADDITIONAL FEEDBACK:
Great service and clean rooms!
ADDITIONAL FEEDBACK:
2 day get away and see family
ADDITIONAL FEEDBACK:
There were crumbs on the kitchen counter and stray hairs around, which made me wonder how well everything had been cleaned. I wanted to clean, but there were no paper towels or disinfecting wipes.
The extra blanket and top sheet were not in the drawer as they were supposed to be. Since I arrived late and didn’t want to go back out to get them from the front desk, I had to keep the heat on high.
Service was friendly and easy. The space was nice!
OTHER SUGGESTIONS:
Make sure extra blankets and top sheets are provided, and be a bit more thorough cleaning before guests arrive.
ADDITIONAL FEEDBACK:
I have stayed here many times. 4 or 5 in the last several months. However on my recent stay the guest that checked into #25 on Saturday night scratched my brand new Ford 2021 F250 with their luggage walking by my truck. I did not notice the scratch until later Sunday morning. My truck has less than 5k miles on it and it is already damaged.
I am furious to say the least. I realize this is out of your control but I thought I would share with you anyway.
ADDITIONAL FEEDBACK:
This was an amazing place to stay!! I will definitely stay again
OTHER SUGGESTIONS:
Occasional discounts? Otherwise everything was perfect
ADDITIONAL FEEDBACK:
The photos online were misleading. It made it seem like you were in individual cottages versus regular rooms. We were surprised guests were put in the room next to us given Covid. Walls are paper thin and you can hear everything in the next room. Room had a musty smell.
Our stay was wonderful. The room was clean, the staff was friendly and the location was perfect. Despite going on the off season there were still plenty of places to get food from and our drive to Chatham and Provincetown didn’t feel too far out of reach!
ADDITIONAL FEEDBACK:
It was wonderful to get away! The place was clean, the staff was friendly and the location was perfect!
OTHER SUGGESTIONS:
The only reason I put an 8 for food was the rationale for not having bananas was it was the off season. Stop and shop is less than 10 minutes away. Simply saying we don’t have bananas would seem more genuine than providing a season based rationale.
ADDITIONAL FEEDBACK:
Just needed some napkins and a spoon for the bag breakfast.
After 7 years with young kids, my husband and I finally got away for an overnight together. We were thoroughly pleased with Sandwich Inn and Suites. We had a wonderful stay and a delicious breakfast in the morning.
Wonderful place to stay. Exceptionally clean with outstanding customer service. 5 Stars for sure!! Convenient location with many options available for dining and activities. I will absolutely be back.
ADDITIONAL FEEDBACK:
My stay at the Sandwich Inn and Suites was extremely wonderful. The rooms are exceptionally clean and the customer service was outstanding. I would absolutely recommend this place to anyone. 5 Stars for sure!!